Privacy Policy

Capospin Casino may handle information that identifies you, relates to your account or is connected with your use of our services. The information collected depends on the services you use, the checks required for an online gambling account and the way you interact with the website.

Account and contact details

When you register or update an account, we may handle details such as your name, date of birth, residential information, contact details, login information and account preferences. We may also keep records of communications with you, including questions, requests, complaints and information provided to support staff.

Identity and verification information

Online gambling services may need to confirm a player's identity, age and eligibility. For this purpose, we may handle verification documents and information taken from those documents. This can include information used to check identity, account ownership, source or destination of funds, and whether activity appears unusual or fraudulent. Only information needed for the relevant check should be provided through the requested process.

Payment and transaction records

We may handle records about deposits, withdrawals, bets, winnings, account balances and other account transactions. Payment service providers may process payment details on our behalf. We may receive information needed to confirm a payment or investigate a transaction, but payment information may be handled through the payment provider's own systems and privacy terms.

Device, usage and technical information

When you use the website, technical information may be collected automatically. This can include an IP address, browser type, device type, operating system, language settings, approximate location, pages visited, dates and times of access, game or account activity, error information and details about how the website is used. We may also handle information from cookies and similar technologies.

Personal information is used for legitimate business, service, safety and legal purposes. We aim to use information only when it is relevant to the purpose for which it was collected or to a closely related purpose that is reasonably expected.

• To create, maintain and operate your player account.
• To provide games, account features, payments and other requested services.
• To confirm identity, age and account ownership, and to complete verification checks.
• To prevent, detect and investigate fraud, money laundering, account misuse, collusion, unauthorised access and other harmful or unlawful activity.
• To process deposits, withdrawals and other transactions, and to keep accurate financial and account records.
• To provide customer support, respond to requests and resolve disputes or technical problems.
• To meet legal, regulatory, tax, record-keeping and responsible gambling obligations that apply to an online gambling service.
• To maintain website security, test systems, diagnose faults and improve performance and usability.
• To understand general usage patterns and improve games, features, content and communications.
• To send service messages and, where permitted and where you have not opted out, marketing communications about relevant services or offers.

Some information may be combined from different parts of the service so that we can keep account records accurate, apply security controls and provide consistent support. Automated tools may assist with verification, fraud prevention, security monitoring or personalisation. Where appropriate, activity may be reviewed by trained staff.

When information may be shared

Information may be shared with service providers that help operate the website and account, such as payment providers, identity and verification providers, technology suppliers, hosting providers, security services, analytics providers and customer support tools. These providers should receive information needed for their assigned service and are expected to protect it.

Information may also be disclosed where necessary to prevent harm, protect rights and property, investigate suspected unlawful activity, enforce applicable terms, respond to a lawful request or meet a legal obligation. If the business or part of its operations changes ownership or structure, relevant information may be transferred as part of that change, subject to appropriate protections.

Cookies and similar technologies

Cookies are small files or similar technologies placed on your device when you use a website. They can help remember your preferences, keep an account session secure, support essential functions, measure website performance and understand how visitors use the service. Some cookies may be placed by service providers working with the website.

You can manage or restrict cookies through your browser settings. Blocking or deleting certain cookies may affect account access, security features, preferences or the way parts of the website work. Browser controls may not remove every type of storage or prevent all similar technologies, so some essential functions may still be required for the service to operate.

Protecting information

Reasonable technical, organisational and administrative measures are used to help protect personal information from unauthorised access, alteration, loss, misuse or disclosure. Measures may include access controls, authentication requirements, secure connections, monitoring, staff guidance and procedures for handling security incidents. No online service can guarantee absolute security, so you should use a unique password, keep login details confidential and contact support promptly if you believe your account has been accessed without permission.

How long information is kept

Information is kept for as long as reasonably needed for the purposes described in this policy, including account administration, support, dispute handling, security, financial records and service improvement. Some records must be retained for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, it should be securely deleted, destroyed or made anonymous, subject to applicable obligations and legitimate business needs.

Depending on the service provider involved, information may be processed or stored in Australia or another country. Where information is handled across borders, reasonable steps should be taken to apply suitable safeguards and to work with providers that are expected to protect the information.

You may have rights and choices in relation to the personal information held about you. These rights can depend on the circumstances, the type of information involved, the reason it is being used and any legal obligations that apply. We may need to confirm your identity before completing a request so that personal information is not disclosed to the wrong person.

• Access: you can ask for information about the personal data held about you and, where appropriate, request a copy or an explanation of how it is used.
• Correction: you can ask for inaccurate, incomplete or out-of-date personal information to be corrected or updated.
• Deletion: you can ask for your personal information to be deleted where it is no longer needed or where another valid basis for deletion applies. A request may not be accepted where records must be kept for legal, security, transaction or dispute-related reasons.
• Marketing withdrawal: you can withdraw consent to marketing communications at any time. You can use an unsubscribe option in a marketing message where available or contact privacy support. Withdrawing marketing consent will not normally stop essential account, security, transaction or service messages.
• Restriction or objection: where applicable, you may ask us to limit certain processing or object to a particular use of your information.
• Complaint: you can raise a concern about how your information has been handled so it can be reviewed and addressed.

How to make a data request

To exercise your rights, request access, ask for correction or deletion, or withdraw consent to marketing, email support@capospincasino.best. Please describe your request clearly and include enough information for us to identify the relevant account without sending unnecessary sensitive documents. We may ask for reasonable additional information to verify your identity and protect your account.

We will consider and respond to privacy requests within a reasonable period. If a request cannot be completed, we will generally explain the reason, subject to security, confidentiality and legal restrictions. If you have a concern about a response, you can reply to the same privacy contact so the matter can be reviewed further.

This Privacy Policy may be updated when the website, services, technology, privacy practices or legal requirements change. The latest version published on the website will apply from the date it is made available, unless a different start date is stated. You should review this page from time to time, particularly before using the service after a significant change.

This policy is intended to provide clear general information about privacy practices for players in Australia. It does not replace any specific notice given during registration, verification, payment or use of a particular feature. Those notices may explain additional data handling that is relevant to that activity.

By continuing to use the website after an updated policy is published, you acknowledge that you have had an opportunity to review the changes. If you do not agree with a change, you should stop using the relevant service and contact privacy support about any available account or data request.